This is a one-time charge that will appear on your statement as Medovex Motion.
At Medovex Motion, we aim to provide high-quality 3D animation services and maintain a clear and fair payment process.
Our animation services are customized according to each client’s requirements. Because work involves creative planning, modeling, animation, rendering, and production time, payments are generally non-refundable once project work has started.
If a client cancels a project before production work has started, a refund may be considered after deducting any applicable administrative or preparation costs.
Once production has started, payments or deposits are generally non-refundable because time and resources have already been invested in the project.
Reasonable revisions included in the selected package will be provided according to the agreed project scope. Additional revisions or major changes may require additional payment and are not grounds for a refund.
Refunds will generally not be provided for delays caused by missing information, late feedback, unavailable assets, or changes requested by the client.
If the delivered work does not reasonably match the agreed project requirements, the client should contact us so we can review the concern and, where appropriate, provide corrections within the agreed scope.
If a duplicate payment is made accidentally, the duplicate amount may be refunded after verification.
Approved refunds will be processed through the applicable payment method. Processing times may vary depending on the payment provider.
Refund requests are reviewed individually based on the project status, work completed, payment history, and agreed scope of services.
For questions or refund requests, please contact Medovex Motion with your project and payment details.